KnowledgeBase User's Guide Search Results

KB User's Guide - Settings Tab - Requiring Review Comments

By default, authors are not required to enter a comment prior to editing an active document. This document describes how to change that setting for your group space so that comments are required.

• Group: KB User's Guide
• Views this week: 91
• Total views: 32104

ID: 8956

KB User's Guide - Settings Tab - Menus

Menus appear on your Live KB Site(s). There are seven distinct places where an Admin can apply a Menu. This document will help describe Menu functionality and how you can use it to best engage your users.

• Group: KB User's Guide
• Views this week: 176
• Total views: 71247

ID: 27019

KB User's Guide - Advanced HTML - Decision Tree

This document describes how to create a decision tree that can be placed within a KB document to aid in troubleshooting or other complex decision-making scenarios.

• Group: KB User's Guide
• Views this week: 100
• Total views: 48985

ID: 66704

KB User's Guide - Documents Tab - Editing an Existing Doc

This document explains how to edit published (i.e., Active) or draft (i.e., In Progress, In Review, or Inactive) documents.

• Group: KB User's Guide
• Views this week: 120
• Total views: 37166

ID: 5252

KB User's Guide - Stats Tab - Doc Events

The Doc events stats uses data from the Comments and events log on each document. You may use one of 58 displays of information, or you may combine reports for more detailed information.

• Group: KB User's Guide
• Views this week: 81
• Total views: 16178

ID: 112403

KB User's Guide - Stats Tab - Docs by Helpfulness Link and Scores

This document describes how to view helpfulness score logs in the KB Admin Tools, as well as how to reset/purge these scores for documents on your KB site

• Group: KB User's Guide
• Views this week: 149
• Total views: 34656

ID: 24410

KB User's Guide - General Info - Table of Contents

Clicking on any link on this page will lead you to the KB User's Guide KB subsite. Once on the subsite, you may continue to search for documents and advanced search features to find what you need.

• Group: KB User's Guide
• Views this week: 227
• Total views: 82559

ID: 5233

KB User's Guide - General Info - XML (RSS) Display Options

The KB offers RSS feed options for your KB site. RSS is a format for delivering regularly changing web content. Some KB groups publish and frequently updateinformation: documents, news, blog entries and so on. The RSS feed benefits those who want ...

• Group: KB User's Guide
• Views this week: 151
• Total views: 50090

ID: 15136

KB User's Guide - Topics - The Batch Topic Assignment Tool

This feature allows users to apply or remove individual topics from a set documents, without affecting any other current topic assignments. You may search for a set of documents based on keywords in various fields in the document. Additionally, the ...

• Group: KB User's Guide
• Views this week: 120
• Total views: 72097

ID: 22118

KB User's Guide - Home Tab - Dashboard

The Dashboard allows you take a quick temp of the activity on your KB Site at a glance. From the Home Tab, you may also update your user profile by clicking on the My Profile link. You may access KB Monthly Advisory Meeting Minutes from this, ...

• Group: KB User's Guide
• Views this week: 101
• Total views: 35877

ID: 2636

KB User's Guide - Stats Tab - Doc Upkeep All Groups

KB Admins can track document activity of: creation, activation, etc. The Time Frame filter allows you to look at a specific month or a block of time such as a calendar year or a specific quarter of the fiscal year. This document will explain what ...

• Group: KB User's Guide
• Views this week: 62
• Total views: 26957

ID: 36809

KB User's Guide - General Info - Creating a KB Admin Alert

If you have important information you need to communicate to all authors in your KB group space, you may create a KB Admin Alert, which will display as a persistent banner in the KB Admin Tools.

• Group: KB User's Guide
• Views this week: 67
• Total views: 18912

ID: 104160

KB User's Guide - Documents Tab - Identifying Broken Hyperlinks on your KB documents

KB Admins may identify broken hyperlinks external to the KB . Occasionally, links external to the KB have been updated and subsequently broken since KB document activation. We will show you how to identify broken links in your KB document.

• Group: KB User's Guide
• Views this week: 209
• Total views: 43812

ID: 15406

KB User's Guide - Topics Tab - Create Topic Footers

This document describes how to set up topic-dependent footers on the Topics tab.

• Group: KB User's Guide
• Views this week: 105
• Total views: 32043

ID: 24424

KB User's Guide - Documents Tab - Reference a Collection of Documents with a single URL

This document will show you how to efficiently reference a collection of documents with a single URL.

• Group: KB User's Guide
• Views this week: 70
• Total views: 36811

ID: 36926

KB User's Guide - General Info - Embedding KB Content in Another Website

This document explains the use case and approach for embedding KB content into an external (i.e. non-KB) website or web-based application that your organization manages.

• Group: KB User's Guide
• Views this week: 61
• Total views: 24846

ID: 81509

KB User's Guide - Documents Tab - Manually Enterable KB Custom classes

There are nine custom classes in the KB that do not have a dedicated button in the editor. Users may enter these custom classes anywhere in their document via the source code tool and style them as needed.

• Group: KB User's Guide
• Views this week: 103
• Total views: 24578

ID: 36795

KB User's Guide - Documents Tab - Purging Content in Trash Queue Documents

Once a document has been deleted (e.g. moved into the Trash queue) only someone with "Publish" rights can Purge the document content. This document explains how to Purge a document found in the Trash queue and will tell you what becomes of that ...

• Group: KB User's Guide
• Views this week: 139
• Total views: 37323

ID: 5245

KB User's Guide - Home Tab - Upload Profile Photo

Help your colleagues match a name to a face by uploading a profile photo. This document will show you how to upload a photo that you have in your files or that is accessible by a url.

• Group: KB User's Guide
• Views this week: 152
• Total views: 37569

ID: 6277

KB User's Guide - Contact the KB Team

The KnowledgeBase (KB) team's standard support hours are Monday-Friday 9:00 a.m. to 5:00 p.m..

• Group: KB User's Guide
• Views this week: 85
• Total views: 14785

ID: 113672