KnowledgeBase User's Guide Search Results

KB User's Guide - General Info - Overview of Roles and Responsibilities

This document outlines some of the standard roles and associated responsibilities that exist within the area of KB management and administration. Please note that these roles are intended to act as a reference only; depending on the way in which ...

• Group: KB User's Guide
• Views this week: 67
• Total views: 46353

ID: 61982

KB User's Guide - Documents Tab - No Frill Parameter at the Document Level

Quickly and easily strip away all document framing, styling, site headers, etc. by appending the string, &no_frill=x, to the page url.

• Group: KB User's Guide
• Views this week: 59
• Total views: 38666

ID: 6274

KB User's Guide - Documents Tab - Deactivate or Delete a Template

The Document Template feature in KB Admin Tools makes it easier for KB authors to replicate frequently used document formats and styles. This document shows you how to remove an existing template.

• Group: KB User's Guide
• Views this week: 48
• Total views: 31263

ID: 74653

KB User's Guide - Documents Tab - TinyMCE Custom Button Plugin

This document explains the Custom Button plugin in the TinyMCE editor.

• Group: KB User's Guide
• Views this week: 28
• Total views: 6268

ID: 134337

KB User's Guide - Documents Tab - TinyMCE Content Restore Plugin

This document explains the Content Restore plugin in the TinyMCE editor.

• Group: KB User's Guide
• Views this week: 40
• Total views: 7853

ID: 133950

KB User's Guide - Documents Tab - How to Create Anchor Tags and Links

If you need to link to a specific section within a document, you can do so by using an anchor and a link that points to that anchor. This document contains step-by-step instructions on how to add anchor tags and links to your documents.

• Group: KB User's Guide
• Views this week: 88
• Total views: 42646

ID: 18575

KB User's Guide - Documents Tab - TinyMCE 'To The Top' Plugin

This document explains the 'To The Top' plugin in the TinyMCE editor.

• Group: KB User's Guide
• Views this week: 37
• Total views: 8488

ID: 135308

KB User's Guide - Documents Tab - Import & Export

The Import & Export function allows you Export active content available to your group as HTML and XML. You may also import XML content into your KB. This document will show you how to do this. To access this tool, log into the KB Admin Tools, then ...

• Group: KB User's Guide
• Views this week: 42
• Total views: 40272

ID: 5249

KB User Guide - FAQ

This document addresses many frequently asked questions.

• Group: KB User's Guide
• Views this week: 46
• Total views: 48485

ID: 6888

KB User's Guide - Advanced HTML - Creating Collapsing and Expanding Panels

This document describes how to add expandable/collapsible panels to a KB document. These panels provide a useful way to organize longer-form content, especially in situations where the reader may only need to read sections that apply to them.

• Group: KB User's Guide
• Views this week: 54
• Total views: 41352

ID: 73277

KB User's Guide - Assessment Tab - New Question

This document will show you how to create a new Question for use with the Assessment Module.

• Group: KB User's Guide
• Views this week: 47
• Total views: 39187

ID: 43456

KB User's Guide - General Info - Quick Search Options

Entering a "Quick Search" term in the Search field of your live KB site will yield a specific collection of documents. This document will detail the Quick Search Options that apply to both Internal and External sites, and Options that only apply to ...

• Group: KB User's Guide
• Views this week: 46
• Total views: 37576

ID: 36726

KB User's Guide - Documents Tab - Edit a Template

The document template feature makes it easier for KB authors to replicate frequently used document formats and styles. This document shows you how to edit an existing template.

• Group: KB User's Guide
• Views this week: 38
• Total views: 30829

ID: 36761

KB User's Guide - Documents Tab - Using the "Create a Doc from..." Page

This document explains how to access and use the templates you have created from the "Create a Doc from..." page.

• Group: KB User's Guide
• Views this week: 23
• Total views: 29677

ID: 10111

KB User's Guide - Documents Tab - Creating and Using Templates

The Template feature allows authors to make one, or multiple documents, all having a uniform appearance and maintain specific settings. A well pre-formatted template can prescribe very specific content, structure, formatting and prompt for minimal ...

• Group: KB User's Guide
• Views this week: 58
• Total views: 47888

ID: 14044

KB User's Guide - General Info - Internal and External Live Sites

This document will discuss the differences in the appearance of live KnowledgeBase sites.

• Group: KB User's Guide
• Views this week: 27
• Total views: 32522

ID: 22400

KB User's Guide - General Info - Checking KB Documents for Accessibility

This document provides information and resources for verifying that the content of your KB documents is accessible for your end users.

• Group: KB User's Guide
• Views this week: 37
• Total views: 37421

ID: 85611

KB User's Guide - News Tab - Viewing News Items

This document explains how to view News items in the KB Admin Tools and on your live site(s).

• Group: KB User's Guide
• Views this week: 35
• Total views: 34833

ID: 5285

KB User's Guide - Documents Tab - Suggest a Document Link - How to Follow-up on Suggestions

The Suggested link on the left side of the Documents tab in KB Admin Tools gives document authors and KB Site Administrators access to all ideas for new documents that have been submitted on their KB site.

• Group: KB User's Guide
• Views this week: 52
• Total views: 38297

ID: 20674

KB User's Guide - Settings Tab - Banner Alerts

This document will review how a user with access to the Settings tab may create a temporary banner that displays on all pages of their internal and/or external site.

• Group: KB User's Guide
• Views this week: 42
• Total views: 36172

ID: 18963