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KB User's Guide - Documents Tab - Archive or Delete a Template

Last updated on 2025-10-22
The template feature in KB Admin Tools makes it easier for KB authors to replicate frequently used document formats and styles. This document shows you how to remove an existing template so it can no longer be used to create new documents.
  • Group: KB User's Guide
  • Views this week: 54
  • Total views: 35605
ID: 74653

KB User's Guide - Advanced HTML - Decision Tree

Last updated on 2025-11-19
This document describes how to create a decision tree that can be placed within a KB document to aid in troubleshooting or other complex decision-making scenarios.
  • Group: KB User's Guide
  • Views this week: 51
  • Total views: 53514
ID: 66704

KB User's Guide - Sensitive and Restricted Data Policy

Last updated on 2025-12-02
The following document outlines the Knowledgebase policy regarding sensitive, restricted, and internally protected data.
  • Group: KB User's Guide
  • Views this week: 52
  • Total views: 15852
ID: 127184

KB User's Guide - API - Available APIs

Last updated on 2026-01-05
This document outlines all of the currently available APIs for the KnowledgeBase.
  • Group: KB User's Guide
  • Views this week: 40
  • Total views: 38340
ID: 71945

KB User's Guide - Documents Tab - Creating and Using Document Headers and Footers

Last updated on 2026-01-29
The Page header and Page hooter features allow authors to apply predefined headers and footers to their documents using a simple drop-down menu. Users with publish rights can also define new headers and footers or edit existing options using these ...
  • Group: KB User's Guide
  • Views this week: 54
  • Total views: 43221
ID: 24015

KB User's Guide - General Info - Quick Search Options

Last updated on 2026-02-11
Entering a "Quick Search" term in the Search field of your live KB site will yield a specific collection of documents. This document will detail the Quick Search Options that apply to both Internal and External sites, and Options that only apply to ...
  • Group: KB User's Guide
  • Views this week: 41
  • Total views: 41658
ID: 36726

KB User's Guide - General Info - Highlighting in the Live Sites and in the KB Admin Tools

Last updated on 2026-02-11
This document will discuss how to highlight a single document within a list of document results either in the Live Sites or in the KB Admin Tools. We will also discuss how your search terms in the in the live document can be highlighted /or have ...
  • Group: KB User's Guide
  • Views this week: 25
  • Total views: 35065
ID: 18580

KB User's Guide - What is the KB Advisory Group?

Last updated on 2026-02-12
This document provides information about the KB Advisory Group, including what it is, when we meet, and how to join.
  • Group: KB User's Guide
  • Views this week: 38
  • Total views: 7715
ID: 147560

KB User's Guide - KnowledgeBase Service Roadmap [Campus login required]

Last updated on 2026-02-23
We are continually working to maintain and improve the UW KnowledgeBase service. Please see the table below for an overview of the projects we are working on in the current fiscal year.
  • Group: KB User's Guide
  • Views this week: 0
  • Total views: 0
ID: 155387

KB User's Guide - Documents Tab - Enabling Internal Discussion Feature

Last updated on 2026-02-27
The internal discussion feature allows document users and readers to post comments to individual KnowledgeBase (KB) documents. Please note that this feature will only appear when viewing documents internally on your live site.
  • Group: KB User's Guide
  • Views this week: 45
  • Total views: 35566
ID: 12562

KB User's Guide - General Info - Checking KB Documents for Accessibility

Last updated on 2026-03-06
This document provides information and resources for verifying that the content of your KB documents is accessible for your end users.
  • Group: KB User's Guide
  • Views this week: 54
  • Total views: 43051
ID: 85611

KB User's Guide - Document Edit Screen Transition FAQ

Last updated on 2026-03-06
This document answers some common questions about the transition to the new document editing interface in the KB Admin Tools.
  • Group: KB User's Guide
  • Views this week: 46
  • Total views: 8262
ID: 152383

KB User's Guide - Documents Tab - Basic HTML Commands

Last updated on 2026-03-17
This document provides basic HTML commands that are needed for creating KnowledgeBase documents.
  • Group: KB User's Guide
  • Views this week: 45
  • Total views: 52593
ID: 3469

KB User's Guide - Documents Tab - Guide to HTML Editor Buttons (Classic Editor)

Last updated on 2026-03-17
Description of HTML editor buttons in KB Admin Tools
  • Group: KB User's Guide
  • Views this week: 51
  • Total views: 161608
ID: 14927

KB User's Guide - General Info - Known Issues [Campus login required]

Last updated on 2026-03-17
The KB Team maintains a list of active known issues within the KB application. These are captured in a Trello board, which you can access below.
  • Group: KB User's Guide
  • Views this week: 0
  • Total views: 2
ID: 30009

KB User's Guide - Assessment Tab - Quiz/Survey Modules

Last updated on 2026-03-17
This document will walk you through the steps to create a Quiz/Survey Module in the Assessment tab.
  • Group: KB User's Guide
  • Views this week: 42
  • Total views: 43055
ID: 44283

KB User's Guide - KnowledgeBase Accessibility Information

Last updated on 2026-03-17
This document provides information on the KnowledgeBase (KB) service with regards to accessibility. This includes the process for requesting a copy the KB's current Accessibility Conformance Report (ACR), as well as how to report an accessibility ...
  • Group: KB User's Guide
  • Views this week: 21
  • Total views: 3047
ID: 155269

KB User's Guide - API - Using JavaScript to Embed KB Content

Last updated on 2026-03-18
This document provides an example of JavaScript that can be used to embed some or all of a KB document in another webpage, such as a page in a WordPress website.
  • Group: KB User's Guide
  • Views this week: 45
  • Total views: 36998
ID: 81506

KB User's Guide - Documents Tab - Batch Access Change

Last updated on 2026-03-20
This document will show KB Admins how to efficiently update documents. The Batch Access Change options include all fields in the document editor related to document access.
  • Group: KB User's Guide
  • Views this week: 37
  • Total views: 23701
ID: 111814

KB User's Guide - Documents Tab - Using the Batch Tool Search

Last updated on 2026-03-20
This document will show KB Admins how to search for multiple documents in support of making batch changes.
  • Group: KB User's Guide
  • Views this week: 52
  • Total views: 42371
ID: 111812

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