KB User's Guide - Documents Tab - Suggest a Document Link - How to Follow-up on Suggestions
Last updated on 2023-09-19
The Suggested link on the left side of the Documents tab in KB Admin Tools gives document authors and KB Site Administrators access to all ideas for new documents that have been submitted on their KB site.- Group: KB User's Guide
- Views this week: 83
- Total views: 39412
KB User's Guide - Settings Tab - Banner Alerts
Last updated on 2023-09-19
This document will review how a user with access to the Settings tab may create a temporary banner that displays on all pages of their internal and/or external site.- Group: KB User's Guide
- Views this week: 60
- Total views: 37149
KB User's Guide - Documents Tab - Find & Replace Text
Last updated on 2023-09-11
The KB Find & Replace feature is a Full Text Find and Replace. This document explains to Groups Space Admins exactly how to find and replace text items, words or phrases in multiple KB documents.- Group: KB User's Guide
- Views this week: 91
- Total views: 43411
KB User's Guide - Settings Tab - Menus
Last updated on 2023-08-24
Menus appear on your Live KB Site(s). There are seven distinct places where an Admin can apply a Menu. This document will help describe Menu functionality and how you can use it to best engage your users.- Group: KB User's Guide
- Views this week: 68
- Total views: 75800
KB User's Guide - Stats Tab - Doc Events
Last updated on 2023-08-21
The Doc events stats uses data from the Comments and events log on each document. You may use one of 58 displays of information, or you may combine reports for more detailed information.- Group: KB User's Guide
- Views this week: 78
- Total views: 18100
KB User's Guide - Stats Tab - Docs by Helpfulness Link and Scores
Last updated on 2023-08-21
This document describes how to view helpfulness score logs in the KB Admin Tools, as well as how to reset/purge these scores for documents on your KB site- Group: KB User's Guide
- Views this week: 78
- Total views: 37290
KB User's Guide - General Info - Table of Contents
Last updated on 2023-08-14
Clicking on any link on this page will lead you to the KB User's Guide KB subsite. Once on the subsite, you may continue to search for documents and advanced search features to find what you need.- Group: KB User's Guide
- Views this week: 108
- Total views: 86268
KB User's Guide - General Info - XML (RSS) Display Options
Last updated on 2023-08-11
The KB offers RSS feed options for your KB site. RSS is a format for delivering regularly changing web content. Some KB groups publish and frequently updateinformation: documents, news, blog entries and so on. The RSS feed benefits those who want ...- Group: KB User's Guide
- Views this week: 126
- Total views: 53569
KB User's Guide - Stats Tab - Doc Upkeep All Groups
Last updated on 2023-08-08
KB Admins can track document activity of: creation, activation, etc. The Time Frame filter allows you to look at a specific month or a block of time such as a calendar year or a specific quarter of the fiscal year. This document will explain what ...- Group: KB User's Guide
- Views this week: 32
- Total views: 28116
KB User's Guide - Documents Tab - Identifying Broken Hyperlinks on your KB documents
Last updated on 2023-08-08
KB Admins may identify broken hyperlinks external to the KB . Occasionally, links external to the KB have been updated and subsequently broken since KB document activation. We will show you how to identify broken links in your KB document.- Group: KB User's Guide
- Views this week: 109
- Total views: 49652
KB User's Guide - Topics Tab - Create Topic Footers
Last updated on 2023-07-27
This document describes how to set up topic-dependent footers on the Topics tab.- Group: KB User's Guide
- Views this week: 57
- Total views: 34570
KB User's Guide - Documents Tab - Reference a Collection of Documents with a single URL
Last updated on 2023-07-27
This document will show you how to efficiently reference a collection of documents with a single URL.- Group: KB User's Guide
- Views this week: 43
- Total views: 37977
KB User's Guide - General Info - Embedding KB Content in Another Website
Last updated on 2023-07-24
This document explains the use case and approach for embedding KB content into an external (i.e. non-KB) website or web-based application that your organization manages.- Group: KB User's Guide
- Views this week: 36
- Total views: 26032
KB User's Guide - Documents Tab - Manually Enterable KB Custom classes
Last updated on 2023-07-24
There are nine custom classes in the KB that do not have a dedicated button in the editor. Users may enter these custom classes anywhere in their document via the source code tool and style them as needed.- Group: KB User's Guide
- Views this week: 65
- Total views: 26188
KB User's Guide - Contact the KB Team
Last updated on 2023-07-13
The KnowledgeBase (KB) team's standard support hours are Monday-Friday 9:00 a.m. to 5:00 p.m..- Group: KB User's Guide
- Views this week: 29
- Total views: 15872
KB User's Guide - Assessment Tab - Existing Questions
Last updated on 2023-07-13
From the Questions screen, you may manage the questions you have created. Use up to nine filters to view a precise set of questions. This document will guide you through the functionality on this screen.- Group: KB User's Guide
- Views this week: 71
- Total views: 35305
KB User's Guide - Documents Tab - Display an Image link
Last updated on 2023-07-05
KB Admins may want to provide a link of an image file (e.g. JPG, PNG, etc), as opposed to embedding the image into their document. This way, space on the page is not used and the User may download the image, if they wish. This document shows you ...- Group: KB User's Guide
- Views this week: 70
- Total views: 34049
KB User's Guide - General Info - View Your Institution Sitemap
Last updated on 2023-06-30
Search engine web crawlers read your Institution's site map (and consequently its content) to intelligently crawl your site. It provides valuable metadata associated with the KB documents listed in that sitemap. Metadata is information about a KB ...- Group: KB User's Guide
- Views this week: 35
- Total views: 33115
KB User's Guide - Documents Tab - ImportHTML button
Last updated on 2023-06-29
This document will show you how to use the ImportHTML button.- Group: KB User's Guide
- Views this week: 37
- Total views: 219234
KB User's Guide - Settings Tab - Displaying KB Pre-defined Features via Side Module Links
Last updated on 2023-06-27
This document will go into detail on how to display links to the Site-level Feedback Form, Topics Map, Keyword Index, Site Glossary, Assessment page, and Dropbox page as Side Module Links.- Group: KB User's Guide
- Views this week: 84
- Total views: 35411
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