KnowledgeBase User's Guide Search Results

KB User's Guide - Users Tab - Overview of User Permissions

This document explains each of the user permissions found under the Users tab.

• Group: KB User's Guide
• Views this week: 302
• Total views: 6548

ID: 142708

2021 KnowledgeBase (KB) User Group Meeting

Every year the KnowledgeBase team and the user community come together with industry experts to share experiences, lessons learned, and best practices. This year our collaborative events took place the week of July 26th-30th, 2021.

• Group: KB User's Guide
• Views this week: 99
• Total views: 20497

ID: 112194

KB User's Guide - Users Tab - Search and Display Filters on the Existing Users Screen

Those with permissions to the Users tab can add or edit users in your KB group. This document will show how to filter a

• Group: KB User's Guide
• Views this week: 285
• Total views: 34078

ID: 127

KB User's Guide - Documents Tab - Overview of Fields in Document editor

This document gives an overview of each field on the document creating/editing form. The Title, Keywords, Summary and Body fields are required.

• Group: KB User's Guide
• Views this week: 518
• Total views: 144628

ID: 5238

KB User's Guide - API - Articles

This document provides information in the Articles API for the KnowledgeBase.

• Group: KB User's Guide
• Views this week: 176
• Total views: 38521

ID: 69510

KB User's Guide - Settings Tab - CSS for Full View

This document explains how fields in the Layout screen can be used to modify the look and feel of a KB site.

• Group: KB User's Guide
• Views this week: 300
• Total views: 37922

ID: 12075

KB User's Guide - Documents Tab - Image Guidelines

This document explains guidelines for images included in your KB documents, including standards for formatting, sizing, and displaying as well as recommended naming conventions.

• Group: KB User's Guide
• Views this week: 807
• Total views: 64002

ID: 4643

KB User's Guide - Settings Tab - "Hide Restricted Documents from Search" Setting

This document explains how to hide restricted documents from internal live site search results.

• Group: KB User's Guide
• Views this week: 239
• Total views: 31677

ID: 12074

KB User's Guide - Introduction to the KnowledgeBase Environment

The document provides a high-level overview of how KnowledgeBase (KB) groups spaces are structured and how the different environments relate to each other.

• Group: KB User's Guide
• Views this week: 382
• Total views: 29506

ID: 36806

KB User's Guide - Topics Tab - Introduction to the Topics Tree

This document provides an overview of the topics tree in the KB Admin Tools, which is found under the Topics tab.

• Group: KB User's Guide
• Views this week: 294
• Total views: 39374

ID: 110

KB User's Guide - Settings Tab - Edit This Page button

After publishing a document to your Internal KB site, an Edit this page button appears on the upper right of the document of the live site. This button can act as a shortcut to the KB Admin Tools. This document will show admins how to adjust this ...

• Group: KB User's Guide
• Views this week: 211
• Total views: 32026

ID: 6276

KB User's Guide - Settings Tab - Customize your site layout and appearance

This document explains how the fields in the Site Layouts screen can be used to modify the look and feel of a KB site.

• Group: KB User's Guide
• Views this week: 227
• Total views: 14111

ID: 123954

KB User's Guide - General Info - KB Features

An introduction to the features of the KnowledgeBase.

• Group: KB User's Guide
• Views this week: 130
• Total views: 31686

ID: 24584

KB User's Guide - Documents Tab - Import & Export

The Import & Export function allows you Export active content available to your group as HTML and XML. You may also import XML content into your KB. This document will show you how to do this. To access this tool, log into the KB Admin Tools, then ...

• Group: KB User's Guide
• Views this week: 282
• Total views: 39179

ID: 5249

KB User's Guide - Documents Tab - How to Create and Publish a Document

This document explains how to create a new document using the KB Admin Tools.

• Group: KB User's Guide
• Views this week: 486
• Total views: 64461

ID: 5235

KB User's Guide - Advanced HTML - Creating Collapsing and Expanding Panels

This document describes how to add expandable/collapsible panels to a KB document. These panels provide a useful way to organize longer-form content, especially in situations where the reader may only need to read sections that apply to them.

• Group: KB User's Guide
• Views this week: 202
• Total views: 40313

ID: 73277

KB User's Guide - Documents Tab - Validation Tools

This document explains how to use some of the document validation tools provided in KB Admin Tools for document editing.

• Group: KB User's Guide
• Views this week: 241
• Total views: 34440

ID: 5241

KB User's Guide - General Info - Creating a KB Admin Alert

If you have important information you need to communicate to all authors in your KB group space, you may create a KB Admin Alert, which will display as a persistent banner in the KB Admin Tools.

• Group: KB User's Guide
• Views this week: 49
• Total views: 19108

ID: 104160

KB User's Guide - Topics Tab - Enable the Topic Tree Side Menu on your Live Site(s)

The Topics Tree can be seen in the form of a Topic (Site) Map on your KB internal/ or external sites. For details about how to create topics, please see 5344

• Group: KB User's Guide
• Views this week: 89
• Total views: 49118

ID: 5212

KB User's Guide - General Info - Highlighting in the Live Sites and in the KB Admin Tools

This document will discuss how to highlight a single document within a list of document results either in the Live Sites or in the KB Admin Tools. We will also discuss how your search terms in the in the live document can be highlighted /or have ...

• Group: KB User's Guide
• Views this week: 60
• Total views: 31563

ID: 18580