Results: 101-120 of 228

KB User's Guide - General Info - Live Search Results Screen and Its Features

Last updated on 2023-12-05
After performing a Search, a Search Results table appears on your screen. The Search Results table is properly marked for accessibility. This document will discuss what happens when a search is performed, the features that appear on the results ...
  • Group: KB User's Guide
  • Views this week: 31
  • Total views: 37428
ID: 15404

KB User's Guide - General Info - Quick Search Options

Last updated on 2023-12-04
Entering a "Quick Search" term in the Search field of your live KB site will yield a specific collection of documents. This document will detail the Quick Search Options that apply to both Internal and External sites, and Options that only apply to ...
  • Group: KB User's Guide
  • Views this week: 17
  • Total views: 30349
ID: 36726

KB User's Guide - Documents Tab - Edit a Template

Last updated on 2023-11-20
The document template feature makes it easier for KB authors to replicate frequently used document formats and styles. This document shows you how to edit an existing template.
  • Group: KB User's Guide
  • Views this week: 30
  • Total views: 24021
ID: 36761

KB User's Guide - Documents Tab - Using the "Create a Doc from..." Page

Last updated on 2023-11-20
This document explains how to access and use the templates you have created from the "Create a Doc from..." page.
  • Group: KB User's Guide
  • Views this week: 16
  • Total views: 24478
ID: 10111

KB User's Guide - Documents Tab - Creating and Using Templates

Last updated on 2023-11-20
The Template feature allows authors to make one, or multiple documents, all having a uniform appearance and maintain specific settings. A well pre-formatted template can prescribe very specific content, structure, formatting and prompt for minimal ...
  • Group: KB User's Guide
  • Views this week: 29
  • Total views: 38500
ID: 14044

KB User's Guide - Settings Tab - Customizing Live Site Messages

Last updated on 2023-11-20
Admins and Users who have permissions to access the Settings tab may customize messages for your KB site, such as those shown to users after they perform searches or try to access a document that is unavailable. This document will walk you through ...
  • Group: KB User's Guide
  • Views this week: 14
  • Total views: 24301
ID: 55543

KB User's Guide - General Info - Checking KB Documents for Accessibility

Last updated on 2023-11-20
This document provides information and resources for verifying that the content of your KB documents is accessible for your end users.
  • Group: KB User's Guide
  • Views this week: 29
  • Total views: 29389
ID: 85611

KB User's Guide - Documents Tab - TinyMCE Accessibility Checker

Last updated on 2023-10-23
This document provides information on the TinyMCE editor's accessibility checker and how it checks for and fixes any possible issues within a document.
  • Group: KB User's Guide
  • Views this week: 22
  • Total views: 9387
ID: 116740

KB User's Guide - News Tab - Viewing News Items

Last updated on 2023-10-16
This document explains how to view News items in the KB Admin Tools and on your live site(s).
  • Group: KB User's Guide
  • Views this week: 21
  • Total views: 27716
ID: 5285

KB User's Guide - Documents Tab - Minor vs Major Document Changes

Last updated on 2023-10-12
When publishing a change to an existing KB document, the change will be marked as either "major" or "minor". This document describes how this designation is determined, as well as the effects of publishing a major change.
  • Group: KB User's Guide
  • Views this week: 20
  • Total views: 13561
ID: 109513

KB User's Guide - Documents Tab - Document Searching and Sorting

Last updated on 2023-10-09
The Documents tab includes many ways to search for documents.
  • Group: KB User's Guide
  • Views this week: 24
  • Total views: 33337
ID: 5250

KB User's Guide - Documents Tab - Suggest a Document Link - How to Follow-up on Suggestions

Last updated on 2023-09-19
The Suggested link on the left side of the Documents tab in KB Admin Tools gives document authors and KB Site Administrators access to all ideas for new documents that have been submitted on their KB site.
  • Group: KB User's Guide
  • Views this week: 28
  • Total views: 31108
ID: 20674

KB User's Guide - Settings Tab - Site Footers

Last updated on 2023-09-19
This document explains how you can customize the footer that displays on your internal and external live sites from the Settings tab.
  • Group: KB User's Guide
  • Views this week: 16
  • Total views: 2339
ID: 131542

KB User's Guide - Settings Tab - Banner Alerts

Last updated on 2023-09-19
This document will review how a user with access to the Settings tab may create a temporary banner that displays on all pages of their internal and/or external site.
  • Group: KB User's Guide
  • Views this week: 23
  • Total views: 28301
ID: 18963

KB User's Guide - Documents Tab - Editing When Review Comments Are Optional

Last updated on 2023-09-11
This document describes the editing process in group spaces where review comments are optional.
  • Group: KB User's Guide
  • Views this week: 9
  • Total views: 27815
ID: 132

KB User's Guide - Documents Tab - Find & Replace Text

Last updated on 2023-09-11
The KB Find & Replace feature is a Full Text Find and Replace. This document explains to Groups Space Admins exactly how to find and replace text items, words or phrases in multiple KB documents.
  • Group: KB User's Guide
  • Views this week: 22
  • Total views: 32944
ID: 5247

KB User's Guide - Documents Tab - Editing When Review Comments Are Required

Last updated on 2023-09-11
This document describes the steps authors need to take when their KB group requires review comments to edit documents.
  • Group: KB User's Guide
  • Views this week: 14
  • Total views: 26140
ID: 105

KB User's Guide - General Info - How to Hide Topic Breadcrumbs

Last updated on 2023-08-28
This document will explain how a KB Group Admin can hide topic breadcrumbs from view on their KB Live Site(s), either across your site or on a single KB document.
  • Group: KB User's Guide
  • Views this week: 14
  • Total views: 11300
ID: 112059

KB User's Guide - General Info - How to Create Accessible Documents

Last updated on 2023-08-25
This documents will go over several of the different methods and standards used to make written documentation as accessible as possible.
  • Group: KB User's Guide
  • Views this week: 39
  • Total views: 11767
ID: 112389

KB User's Guide - Documents Tab - Shared-private (Privately Shared Docs)

Last updated on 2023-08-25
This document describes the KB's private share feature and how you can use it to give one-off access to individual internal documents.
  • Group: KB User's Guide
  • Views this week: 21
  • Total views: 29564
ID: 11800
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