Results: 1-20 of 22

KB User's Guide - General Info - Live Search Results Screen and Its Features

Last updated on 2023-12-05
After performing a Search, a Search Results table appears on your screen. The Search Results table is properly marked for accessibility. This document will discuss what happens when a search is performed, the features that appear on the results ...
  • Group: KB User's Guide
  • Views this week: 42
  • Total views: 36967
ID: 15404

KB User's Guide - Documents Tab - Pasting from Microsoft Office or Google Docs

Last updated on 2023-06-30
This document explains considerations for pasting content from Microsoft Office or Google Docs into the KB.
  • Group: KB User's Guide
  • Views this week: 7
  • Total views: 29468
ID: 21357

KB User's Guide - Documents Tab - Attachment Search

Last updated on 2022-06-09
In addition to searching for document keywords and text, the KB's search engine allows users to search for text within certain types of file attachments.
  • Group: KB User's Guide
  • Views this week: 11
  • Total views: 24151
ID: 27227

KB User's Guide - Documents Tab - IncludeDoc and Dynamic Web Page Content

Last updated on 2024-01-24
The KB's IncludeDoc feature is a powerful way to embed content without duplicating it. This document describes how to use the KB's IncludeDoc feature to embed KB documents, portions of a document, or external web pages into another KB document.
  • Group: KB User's Guide
  • Views this week: 29
  • Total views: 40385
ID: 14925

KB User's Guide - Documents Tab - Overview of Fields in Document editor

Last updated on 2024-02-19
This document gives an overview of each field on the document creating/editing form. The Title, Keywords, Summary and Body fields are required.
  • Group: KB User's Guide
  • Views this week: 42
  • Total views: 128687
ID: 5238

KB User's Guide - Documents Tab - Find & Replace Text

Last updated on 2023-09-11
The KB Find & Replace feature is a Full Text Find and Replace. This document explains to Groups Space Admins exactly how to find and replace text items, words or phrases in multiple KB documents.
  • Group: KB User's Guide
  • Views this week: 31
  • Total views: 32545
ID: 5247

KnowledgeBase Search Tips

Last updated on 2023-12-19
This document gives an overview of how to effectively use the Search function of your KnowledgeBase.
  • Group: KB User's Guide
  • Views this week: 40
  • Total views: 129984
ID: 14

KB User's Guide - General Info - KnowledgeBase Search Tips

Last updated on 2023-07-24
This document gives an overview of how to effectively use the Search function in the KB Live Site(s).
  • Group: KB User's Guide
  • Views this week: 10
  • Total views: 26182
ID: 44333

KB Users Guide - General Info - Questions Brand New KB Admins Should Consider

Last updated on 2024-03-05
Here are a few things to consider before getting started on your new KnowledgeBase. Please consider the questions below to prepare for the identification and creation of your first topics and documents.
  • Group: KB User's Guide
  • Views this week: 19
  • Total views: 36029
ID: 52046

KB User's Guide - General Info - Topics Search on the Live Sites

Last updated on 2023-12-05
This document describes how the topic dropdown affects the search functionality on the live sites.
  • Group: KB User's Guide
  • Views this week: 26
  • Total views: 26897
ID: 15405

KB User's Guide - Documents Tab - Document Style Guidelines

Last updated on 2023-03-01
This style guide lists a set of standards for design and writing of KB documents. This document defines the standards and conventions used in KB User's Guide Documents. These guidelines are provided to ensure that all documents use the same style, ...
  • Group: KB User's Guide
  • Views this week: 62
  • Total views: 60106
ID: 5304

KB User's Guide - Documents Tab - The "Save As..." Button

Last updated on 2023-06-06
With the appropriate permissions, the Save As... button allows you to save an existing document as a brand NEW document, no matter the status of the original document. The Save As... button is located at the top of a document as well as underneath ...
  • Group: KB User's Guide
  • Views this week: 12
  • Total views: 23827
ID: 5975

KB User's Guide - Documents Tab - Glossary and Glossary Items

Last updated on 2023-06-01
Glossaries are useful to understand the meaning of terms relevant to the contents of of your KB site. The KB glossary is easy to use and there are a few ways to access it and display terms your KB pages.
  • Group: KB User's Guide
  • Views this week: 24
  • Total views: 32871
ID: 15709

KB User's Guide - General Info - How to Create Accessible Documents

Last updated on 2023-08-25
This documents will go over several of the different methods and standards used to make written documentation as accessible as possible.
  • Group: KB User's Guide
  • Views this week: 47
  • Total views: 11364
ID: 112389

KB User's Guide - Settings Tab - Notification Settings

Last updated on 2024-03-25
The Notification link in the Settings tab allows you to control who receives feedback on your site's documents. To access, click on the Notifications link on the left navigation bar.
  • Group: KB User's Guide
  • Views this week: 35
  • Total views: 30829
ID: 6279

KB User's Guide - Home Tab - Dashboard

Last updated on 2023-08-09
The Dashboard allows you take a quick temp of the activity on your KB Site at a glance. From the Home Tab, you may also update your user profile by clicking on the My Profile link. You may access KB Monthly Advisory Meeting Minutes from this, ...
  • Group: KB User's Guide
  • Views this week: 28
  • Total views: 29667
ID: 2636

KB User's Guide - Assessment Tab - New Question

Last updated on 2023-12-12
This document will show you how to create a new Question for use with the Assessment Module.
  • Group: KB User's Guide
  • Views this week: 29
  • Total views: 30646
ID: 43456

KB User's Guide - Settings Tab - Notification Settings: Configure the Email Listener

Last updated on 2023-06-01
Admins may create an optional/ additional button on their live site(s) that will send feedback directly to their ITSM. Once admins determine the workflow of an incident pushed out to their ITSM tool from the KB, they are ready to set up the Email ...
  • Group: KB User's Guide
  • Views this week: 26
  • Total views: 21215
ID: 36927

KB User’s Guide - Settings Tab - Apply a custom homepage layout

Last updated on 2024-03-05
Learn how to use a custom layout to change the look and feel of your site’s homepage.
  • Group: KB User's Guide
  • Views this week: 29
  • Total views: 4381
ID: 124321

KB User's Guide - Documents Tab - Default Keywords

Last updated on 2023-08-17
This document explains how to create default keywords that both authors and admins can apply to each document.
  • Group: KB User's Guide
  • Views this week: 34
  • Total views: 26514
ID: 5343
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