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The Adobe Creative Cloud Desktop app displays a "You don't have access to manage apps" message

Instructions for fixing the error

To fix this on Windows: 

  • First sign out of the Creative Cloud Desktop app, then close the application

  • Navigate to:  C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs

  • Rename the file called "ServiceConfig.xml" to "ServiceConfig.xml.orig" (Right-click and select "Rename")

  • Download this replacement ServiceConfig.xml file, and copy it into the "Configs" directory (same directory as the original file)
     
  • Reboot your computer

  • After rebooting, re-launch the Adobe Creative Cloud desktop app, and you should no longer get the "You don't have access to manage apps" error. 

To fix this on Mac: 

  • First sign out of the Creative Cloud Desktop app, then close the application

  • Navigate to:  Macintosh HD/Library/Application Support/Adobe/OOBE/Configs 

  • Rename the file called "ServiceConfig.xml" to "ServiceConfig.xml.orig"

  • Download this replacement ServiceConfig.xml file, and copy it into the "Configs" directory (same directory as the original file)
     
  • Reboot your computer

  • After rebooting, re-launch the Adobe Creative Cloud desktop app, and you should no longer get the "You don't have access to manage apps" error. 


Keywordsadobe, creative cloud software ServiceConfig configure replace   Doc ID104975
OwnerJay G.GroupSchool of Chemical Sciences
UIUC
Created2020-08-14 14:54:14Updated2022-12-13 17:37:37
SitesUniversity of Illinois School of Chemical Sciences
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