This cohort-based, instructor-led training is a five session track over Zoom that builds on the prerequisite Service Activity Basics course to provide information and training related to performing service and storeroom rate calculations, including specific rate requirements, rate components, and considerations related to compiling service rates. It is designed to be part of a Service Activities certificate track. The training provides:

• What you need to know to develop a complaint service activity rate
• Step-by-step process for a complaint service activity rate
• Hands-on rate calculations during the course
• Walk-through complex topics being explained thoroughly and made easy
• Helpful resources (SME's, templates, reports, job aids) available for all Banner 3E service activity units
• Learn about various types of service rates (blended rates vs markup rates)

After receiving your certification for Service Activities Advanced, you will be amazed at how much easier rate calculations can be!

In addition to the time spent in the course, participants will be required to spend an additional 2 hours per week (approximate) completing lessons and ungraded knowledge check questions outside of class. A final exam is required to receive the certificate of completion for the course. Applicants MUST be able to attend all sessions, and two monitors are required to participate. 

Participants who successfully complete the track will receive permanent Service Activities certification. 

Service Activity Basics is a prerequisite to this course and must be completed prior to application.

To get started, submit an application form for the Service Activity Advanced cohort.

Cohort Application Form 

FY25 Schedule

Note: Sessions are Monday/Wednesday and times are from 8:30 am to 12:00 pm (Except for January 2025 which will have Tuesday/Thursday sessions)

Fall Cohorts 2024

Spring Cohorts 2025