Missed Appointment Charge Policy

Implementation Date: 11/17/2011

Date of Last Revision: 10/2022

Next Review Due: 10/2025

 

Reviewed by VTH Administrative Team: 9/20/2011

Reviewed by VTH Board: 11/17/2011; 11/2012

 

Reviewed by Legal Counsel: N/A

Reviewed by Biosecurity Subcommittee: N/A

Subject to modification by the VTH Director without approval.

Policy

Clients missing appointments without providing at least 24 hours prior notice may be asked to pay a $50.00 
non-refundable deposit before rescheduling. This $50.00 fee will be applied to the client’s account as a 
credit towards the rescheduled appointment cost.

Charging the $$50.00 fee is at the discretion of the service area seeing the client and it is the responsibility 
of the service area to convey to Client Services that the fee should be charged

Guidelines

In order to discourage no-shows, clients will be asked to prepay $50.00 before rescheduling a missed appointment. The prepayment will act as a non-refundable deposit on the upcoming appointment.

The prepayment may be waived when deemed appropriate because of special circumstances.

Missed appointments cause a loss of revenue and teaching opportunities for students. As a service to clients, reminder calls or emails shall be sent at least 2 days prior to the scheduled appointment.

Procedure (if applicable)

1. Clients who miss appointments after receiving a reminder call or email shall be asked for a $50.00 non-refundable deposit prior to rescheduling the missed appointment. Once paid, this amount will be credited to the client’s account as a deposit. 
   
   
2. In the event that the client misses an appointment again, the deposit will be credited to the appropriate service, removing the credit balance on the account. Any additional missed appointments will result in a charge of $50.00 to be credited to the appropriate service area.

Definitions (if applicable)

Veterinary Teaching Hospital (VTH): The collective clinical services of the Large Animal Clinic, Midwest Equine, the Small Animal Clinic, and the Veterinary Medicine South Clinic.