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Illinois Vet Messenger Documentation and Training
Illinois Vet Messenger (IVM) is a web-based application that facilitates two-way texting with VTH Clients. It is used primarily by Client Services, but it is available for use by anyone with SANDI permissions.
Overview
Illinois Vet Messenger is a standalone system that uses SANDI login permissions and client and patient lookup. IVM will NOT automatically write to the SANDI Comm Log, but it does provide a clipboard to copy conversations and paste them into the Comm Log while retaining proper formatting. There will be a full integration of IVM with SANDI in the future (date TBD).
IMPORTANT: ANY number tested is LIVE, so don’t use real client numbers.