KB User's Guide - Topics Tab - Audiences
Last updated on 2025-10-21
Working much like a document flag or label, you may associate documents with "audiences" in your KB space. Users can then use audiences to filter for content that pertains to their role in your organization. This document will show you how to ...- Group: KB User's Guide
- Views this week: 124
- Total views: 39605
KB User's Guide - Documents Tab - Cloning a Document with the "Save As..." Button
Last updated on 2025-10-21
With the appropriate permissions, the Save As... button allows you to save an existing document as a brand new document, no matter the status of the original document.- Group: KB User's Guide
- Views this week: 86
- Total views: 28513
KB User's Guide - Settings Tab - Requiring Review Comments
Last updated on 2025-10-15
By default, authors are not required to enter a comment prior to editing an published document. This document describes how to change that setting for your group space so that comments are required.- Group: KB User's Guide
- Views this week: 129
- Total views: 33723
KB User's Guide - Home Tab - My Profile
Last updated on 2025-09-18
The My Profile screen allows you to change personal information in your user profile. From this page, you can also adjust how you interact with the KB by adjusting your default KB group, default tab and the editor mode selection that best suits ...- Group: KB User's Guide
- Views this week: 134
- Total views: 41073
KB User's Guide - Settings Tab - Notification Settings
Last updated on 2025-09-18
The Notification link in the Settings tab allows you to control who receives feedback on your site's documents. To access, click on the Notifications link on the left navigation bar.- Group: KB User's Guide
- Views this week: 164
- Total views: 42354
KB User's Guide - Documents Tab - Overview of Document Settings
Last updated on 2025-09-17
This document gives an overview of the settings contained in the side panel of the document edit screen.- Group: KB User's Guide
- Views this week: 171
- Total views: 2600
KB User's Guide - Topics Tab - Adding, Editing, and Deleting Topics
Last updated on 2025-06-02
A user must have the Topic permissions enable to perform any of the operations in this document. This document will review how to add, edit, and delete topic entries in your KB site. It will also provide an overview of the settings available for ...- Group: KB User's Guide
- Views this week: 107
- Total views: 54222
KB User's Guide - Settings Tab - Quick Search Options and Menus
Last updated on 2025-03-03
Learn how to include Quick Search Options to your KB Site's Menu.- Group: KB User's Guide
- Views this week: 145
- Total views: 58736
KB User's Guide - Settings Tab - "Hide Restricted Documents from Search" Setting
Last updated on 2024-10-14
This document explains how to hide restricted documents from internal live site search results.- Group: KB User's Guide
- Views this week: 140
- Total views: 32925
KB User's Guide - Settings Tab - Google Analytics
Last updated on 2024-10-01
Tracking the use of your Knowledge Base space is important to knowing what your users are accessing and to be aware of top documents and site visitor behaviors. This document will walk you through the process of setting up the analytics within your ...- Group: KB User's Guide
- Views this week: 172
- Total views: 42332
KB User's Guide - Settings Tab - Blocking IP Addresses
Last updated on 2024-08-27
This document describes how to block specific device IP addresses and IP ranges and prevent them from accessing your KB sites. This is useful if you notice that certain IP addresses are generating spam or performing a large number of irregular ...- Group: KB User's Guide
- Views this week: 63
- Total views: 4520
KB User's Guide - Settings Tab - Site Footers
Last updated on 2024-08-13
This document explains how you can customize the footer that displays on your internal and external live sites from the Settings tab.- Group: KB User's Guide
- Views this week: 95
- Total views: 9591
KB User's Guide - Settings Tab - Edit This Page button
Last updated on 2024-08-13
After publishing a document to your Internal KB site, an Edit this page button appears on the upper right of the document of the live site. This button can act as a shortcut to the KB Admin Tools. This document will show admins how to adjust this ...- Group: KB User's Guide
- Views this week: 99
- Total views: 33140
KB User's Guide - Settings Tab - Customizing Live Site Messages
Last updated on 2024-08-13
Admins and Users who have permissions to access the Settings tab may customize messages for your KB site, such as those shown to users after they perform searches or try to access a document that is unavailable. This document will walk you through ...- Group: KB User's Guide
- Views this week: 87
- Total views: 31208
KB User's Guide - Settings Tab - Enable the Email Listener Form
Last updated on 2024-06-07
This document describes how to add an optional form to your KB live site that can be used by end users to submit questions or issues to a specified support address.- Group: KB User's Guide
- Views this week: 117
- Total views: 29429
KB User’s Guide - Settings Tab - Apply a custom homepage layout
Last updated on 2024-03-05
Learn how to use a custom layout to change the look and feel of your site’s homepage.- Group: KB User's Guide
- Views this week: 129
- Total views: 13278
KB User's Guide - Settings Tab - Customize your site layout and appearance
Last updated on 2024-03-05
This document explains how the fields in the Site Layouts screen can be used to modify the look and feel of a KB site.- Group: KB User's Guide
- Views this week: 137
- Total views: 15485
KB User's Guide - Settings Tab - Banner Alerts
Last updated on 2023-09-19
This document will review how a user with access to the Settings tab may create a temporary banner that displays on all pages of their internal and/or external site.- Group: KB User's Guide
- Views this week: 134
- Total views: 36387
KB Users Guide - Settings Tab - Creating a Site Map Menu Based on Topics
Last updated on 2023-09-11
This document will show you how to create a site-map style topic navigation menu for your Live KB Site(s). This menu will display your highest-level topics, which once clicked, will direct the user to a page with links to sub-topics and their ...- Group: KB User's Guide
- Views this week: 58
- Total views: 46962
KB User's Guide - Settings Tab - Displaying KB Pre-defined Features via Side Module Links
Last updated on 2023-06-27
This document will go into detail on how to display links to the Site-level Feedback Form, Topics Map, Keyword Index, Site Glossary, Assessment page, and Dropbox page as Side Module Links.- Group: KB User's Guide
- Views this week: 100
- Total views: 34749
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