KB User's Guide - Documents Tab - Cloning a Document with the "Save As..." Button
Last updated on 2025-10-21
With the appropriate permissions, the Save As... button allows you to save an existing document as a brand new document, no matter the status of the original document.- Group: KB User's Guide
- Views this week: 18
- Total views: 29567
KB User's Guide - Settings Tab - Notification Settings
Last updated on 2025-09-18
The Notification link in the Settings tab allows you to control who receives feedback on your site's documents. To access, click on the Notifications link on the left navigation bar.- Group: KB User's Guide
- Views this week: 28
- Total views: 44413
KB User's Guide - Documents Tab - Overview of Document Settings
Last updated on 2025-09-17
This document gives an overview of the settings contained in the side panel of the document edit screen.- Group: KB User's Guide
- Views this week: 14
- Total views: 4692
KB User's Guide - Topics Tab - Adding, Editing, and Deleting Topics
Last updated on 2025-06-02
A user must have the Topic permissions enable to perform any of the operations in this document. This document will review how to add, edit, and delete topic entries in your KB site. It will also provide an overview of the settings available for ...- Group: KB User's Guide
- Views this week: 23
- Total views: 55836
KB User's Guide - Settings Tab - Quick Search Options and Menus
Last updated on 2025-03-03
Learn how to include Quick Search Options to your KB Site's Menu.- Group: KB User's Guide
- Views this week: 26
- Total views: 60149
KB User's Guide - Settings Tab - "Hide Restricted Documents from Search" Setting
Last updated on 2024-10-14
This document explains how to hide restricted documents from internal live site search results.- Group: KB User's Guide
- Views this week: 18
- Total views: 34415
KB User's Guide - Settings Tab - Google Analytics
Last updated on 2024-10-01
Tracking the use of your Knowledge Base space is important to knowing what your users are accessing and to be aware of top documents and site visitor behaviors. This document will walk you through the process of setting up the analytics within your ...- Group: KB User's Guide
- Views this week: 23
- Total views: 43954
KB User's Guide - Settings Tab - Blocking IP Addresses
Last updated on 2024-08-27
This document describes how to block specific device IP addresses and IP ranges and prevent them from accessing your KB sites. This is useful if you notice that certain IP addresses are generating spam or performing a large number of irregular ...- Group: KB User's Guide
- Views this week: 11
- Total views: 5356
KB User's Guide - Settings Tab - Site Footers
Last updated on 2024-08-13
This document explains how you can customize the footer that displays on your internal and external live sites from the Settings tab.- Group: KB User's Guide
- Views this week: 23
- Total views: 10832
KB User's Guide - Settings Tab - Edit This Page button
Last updated on 2024-08-13
After publishing a document to your Internal KB site, an Edit this page button appears on the upper right of the document of the live site. This button can act as a shortcut to the KB Admin Tools. This document will show admins how to adjust this ...- Group: KB User's Guide
- Views this week: 24
- Total views: 34566
KB User's Guide - Settings Tab - Enable the Email Listener Form
Last updated on 2024-06-07
This document describes how to add an optional form to your KB live site that can be used by end users to submit questions or issues to a specified support address.- Group: KB User's Guide
- Views this week: 20
- Total views: 30873
KB User’s Guide - Settings Tab - Apply a custom homepage layout
Last updated on 2024-03-05
Learn how to use a custom layout to change the look and feel of your site’s homepage.- Group: KB User's Guide
- Views this week: 25
- Total views: 14495
KB User's Guide - Settings Tab - Customize your site layout and appearance
Last updated on 2024-03-05
This document explains how the fields in the Site Layouts screen can be used to modify the look and feel of a KB site.- Group: KB User's Guide
- Views this week: 22
- Total views: 17101
KB User's Guide - Settings Tab - Banner Alerts
Last updated on 2023-09-19
This document will review how a user with access to the Settings tab may create a temporary banner that displays on all pages of their internal and/or external site.- Group: KB User's Guide
- Views this week: 20
- Total views: 37821
KB Users Guide - Settings Tab - Creating a Site Map Menu Based on Topics
Last updated on 2023-09-11
This document will show you how to create a site-map style topic navigation menu for your Live KB Site(s). This menu will display your highest-level topics, which once clicked, will direct the user to a page with links to sub-topics and their ...- Group: KB User's Guide
- Views this week: 17
- Total views: 47799
KB User's Guide - Settings Tab - Displaying KB Pre-defined Features via Side Module Links
Last updated on 2023-06-27
This document will go into detail on how to display links to the Site-level Feedback Form, Topics Map, Keyword Index, Site Glossary, Assessment page, and Dropbox page as Side Module Links.- Group: KB User's Guide
- Views this week: 18
- Total views: 36157
KB User's Guide - Settings Tab - Document Expiration Period
Last updated on 2023-06-26
This document discusses what the Document Expiration Period is, the default expiration period and how you can change it to suit your KB Group's needs.- Group: KB User's Guide
- Views this week: 27
- Total views: 35067
KB User's Guide - Settings Tab - SEO Description for the Internal and External Sites
Last updated on 2023-06-13
When it comes to optimizing your site for optimal SERP (search engine results page) performance, the content of your internal and/ or external site's SEO (search engine optimization) description are a crucial component that users evaluate when ...- Group: KB User's Guide
- Views this week: 19
- Total views: 31461
KB User's Guide - Settings Tab - Managing Group Relationships
Last updated on 2023-06-01
The Group Relations link allows KB group administrators to manage key relationships with other KB spaces. This includes automated sharing with the Unified KB, sharing with individual spaces, inheriting internal KB access, and trusting activation ...- Group: KB User's Guide
- Views this week: 36
- Total views: 44962
KB User's Guide - Settings Tab - Summary
Last updated on 2023-06-01
The Settings tab allows you to customize the layout and modules on your KB sites, as well as other key configuration options.- Group: KB User's Guide
- Views this week: 19
- Total views: 31899
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