KB User's Guide - Documents Tab - Left Navigation Bar Links
Last updated on 2026-09-09
This document describes the pages linked from the side navigation under the Documents tab in the KB Admin Tools.- Group: KB User's Guide
- Views this week: 93
- Total views: 69007
KB User's Guide - Documents Tab - Document Review Screen Actions
Last updated on 2026-09-09
This document will describe the various action buttons that are available on the document review screen along with their functions.- Group: KB User's Guide
- Views this week: 85
- Total views: 36526
KB User's Guide - Training - Author Training
Last updated on 2026-09-09
This document will help a brand new user get started with the KB and document creation.- Group: KB User's Guide
- Views this week: 80
- Total views: 39955
KB User's Guide - Site Pref Tab - Mobile CSS
Last updated on 2026-09-09
The mobile view of the your KnowledgeBase (KB) group space allows for optimized viewing on devices with smaller screens.- Group: KB User's Guide
- Views this week: 72
- Total views: 39329
KB User's Guide - Documents Tab - Editing a Shared Document
Last updated on 2026-09-09
This document describes how the document edit screen will appear when you edit a document that has been shared by another group.- Group: KB User's Guide
- Views this week: 51
- Total views: 13726
KB User's Guide - API - What is an API?
Last updated on 2026-09-10
This document explains Application Programming Interfaces (APIs) and provides references for using KnowledgeBase (KB) APIs to integrate KB data into external applications.- Group: KB User's Guide
- Views this week: 40
- Total views: 35007
KB User's Guide - Documents Tab - Viewing the Document Activity Log
Last updated on 2026-09-10
This document explains how to view and understand a KB document's Activity Log, which provides a complete history of all changes made over time.- Group: KB User's Guide
- Views this week: 86
- Total views: 7759
KB User's Guide - News Tab - Editing News Items
Last updated on 2026-09-10
This document explains how to edit an already existing news item- Group: KB User's Guide
- Views this week: 63
- Total views: 39365
KB User's Guide - Documents Tab - Image Guidelines
Last updated on 2026-09-10
This document explains guidelines for images included in your KB documents, including standards for formatting, sizing, and displaying as well as recommended naming conventions.- Group: KB User's Guide
- Views this week: 162
- Total views: 81712
KB User's Guide - Documents Tab - How To View a Document's Version History
Last updated on 2026-09-10
This document details how to view a document's version history, which allows you to view the history of saved changes for a document.- Group: KB User's Guide
- Views this week: 99
- Total views: 48675
KB User's Guide - Understanding Access to Documents
Last updated on 2026-09-10
The purpose of this document is to outline the many ways in which a document can be made available to certain (or all) audiences within the Knowledgebase (KB) system. There are several options that require specific setup and settings to make ...- Group: KB User's Guide
- Views this week: 87
- Total views: 19256
KB User's Guide - Documents Tab - Review and Validation Tools
Last updated on 2026-09-14
This document explains how to use four document validation tools provided in KB Admin Tools for document editing. These tools help content editors review, verify, and maintain accurate article formatting and structure.- Group: KB User's Guide
- Views this week: 54
- Total views: 40846
KB User's Guide - General Info - Quick Search Options
Last updated on 2026-09-14
Entering a "Quick Search" term in the Search field of your live KB site will yield a specific collection of documents. This document will detail the Quick Search Options that apply to both Internal and External sites, and Options that only apply to ...- Group: KB User's Guide
- Views this week: 61
- Total views: 43463
KB User's Guide - Documents Tab - Archive or Delete a Template
Last updated on 2026-09-14
The Template feature in KB Admin Tools enables KB authors to create new documents using predefined formats, layouts, and content structures. This helps ensure consistency, improves efficiency, and reduces the time required to create commonly used ...- Group: KB User's Guide
- Views this week: 59
- Total views: 37546
KB User's Guide - API - Increasing the Number of Allowed Daily Connections for an IP Address [Campus login required]
Last updated on 2026-09-14
This document describes how to authorize certain IP addresses to make an increased number of daily connections to the KB API. This may be necessary if you have a device that frequently calls the API and regularly reaches the default limit of 800 ...- Group: KB User's Guide
- Views this week: 0
- Total views: 1
KB User's Guide - General Info - Embedding KB Content in Another Website
Last updated on 2026-09-14
This document explains the use case and approach for embedding KB content into an external (i.e. non-KB) website or web-based application that your dynamically display organization manages.- Group: KB User's Guide
- Views this week: 60
- Total views: 28798
KB User's Guide - General Info - How to Hide Topic Breadcrumbs
Last updated on 2026-09-14
This document will explain how a KB Group Admin can hide topic breadcrumbs from view on their KB Live Site(s), either across your site or on a single KB document.- Group: KB User's Guide
- Views this week: 56
- Total views: 22868
KB User's Guide - Document Edit Screen Overview
Last updated on 2026-09-14
This document provides users of the KnowledgeBase with a general introduction to the features of the document edit screen.- Group: KB User's Guide
- Views this week: 122
- Total views: 14114
KB User's Guide - Sensitive and Restricted Data Policy
Last updated on 2026-09-15
The following document outlines the Knowledgebase policy regarding sensitive, restricted, and internally protected data. In short, the KnowledgeBase can reference and guide users to approved secure locations for restricted data, but it cannot ...- Group: KB User's Guide
- Views this week: 64
- Total views: 17739
KB User's Guide - Documents Tab - Requesting a Document From Another Group
Last updated on 2026-09-15
Sharing documents from other KB groups helps create a single source of truth (SSOT), reduces maintenance overhead, improves consistency, and makes valuable knowledge available across teams while preserving ownership and accountability. This page ...- Group: KB User's Guide
- Views this week: 64
- Total views: 43359
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