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Adobe Acrobat Sign - Tips for USCs and Group Administrators
Unit Security Contact (USC) Responsibilities
- Requesting the creation of new Adobe Acrobat Sign groups for their departments.
- To create a new group for a department in Adobe Acrobat Sign, USCs are responsible for completing and submitting a New Department Request form (opens in new tab).
- Please submit a separate form for each department with a unique group administrator.
- The USC will need to designate a group administrator on the form.
- If a USC wants to act as a group administrator, their backup USC must complete the form.
Resources for USCs
Group Administrator Responsibilities
- Adding/removing users to/from their group.
- Adding/removing other group administrators to/from their group.
Resources for Group Administrators
Frequently Asked Questions for Group Administrators
My unit/department does not have an Adobe Acrobat Sign group, how do we create one?
If your unit/department does not have a group, contact your Unit Security Contact (USC) to have them submit a New Department Request form (opens in new tab).
Only one New Department Request form is needed per group. Once a group is created, no further forms need to be sent because appointed group administrators can now add/remove users and provide sending access. In general, we recommend that the USC nominates a group administrator from within the group so the group can provision sending permissions once approved. If a USC wants to act as group administrator, their backup USC must complete the New Department Request form (opens in new tab).
How many group administrators can be assigned to an Adobe Acrobat Sign group?
There is no limit to the number of group administrators an Adobe Acrobat Sign group can have. We recommend having at least two (2) group administrators in the event that one changes roles or leaves the university.
I want to add or remove another Adobe Acrobat Sign group administrator or user, how do I do that?
Group administrators are responsible for adding and removing other administrators and users from the Adobe Acrobat Sign group. Please review the Adobe Acrobat Sign - Managing Group Users/Administrators KB article.
Common Troubleshooting for USCs and Group Administrators
User Not Appearing in Adobe Acrobat Sign
If a user does not yet appear in the system, please ask the individual to search their email for a set-up email from Adobe Acrobat Sign. It will either be an email with Get Started instructions or an email with instructions for archiving an existing account. They will need to follow the instructions in either email in order for their account to be initiated in the system. They can also try to login through https://go.uillinois.edu/esign (opens in new tab) with their university-specific email address (@illinois.edu, @uic.edu, or @uis.edu). **Please Note: At this time, @uillinois.edu addresses are not supported on this platform. Please use their university-specific email.** and see if they can get into their University Enterprise account this way. There might be a delay before they appear in the system for you as the group administrator, but they should be activated within the hour of them taking these actions.
If the user did not receive the email and is unable to login through https://go.uillinois.edu/esign (opens in new tab), then please send their names and emails to Access Services and support teams can work with individual to resolve the issue.
User Getting "Not Authorized to Send Message"
This is likely due to a provisioning error. Check to see that this user has been successfully added to the group and then review their individual profile to ensure that the relevant privileges have been granted. Adding a user to your group will not automatically provision them with sending privileges and you must go into the user's profile to check the box to allow them to begin sending documents.
Frequently Asked Questions for USCs and Group Administrators
What are the appropriate uses for Adobe Acrobat Sign?
Adobe Acrobat Sign is intended to help with processes that require wet signatures or legal signatures. If you have not already reviewed the recently published OBFS Electronic Signatures (opens in new tab) guidelines, these guidelines should answer most questions about when Adobe Acrobat Sign is an appropriate workflow. Not every document needs a legal and binding signature and Adobe Acrobat Sign might not be right for every case.
What is the cost?
The cost of Adobe Acrobat Sign is currently free for all departments, but this may change in the future. If a change to the pricing becomes necessary, users will receive a minimum of 30 days notice.
Can I add students to my Adobe Acrobat Sign group?
Students users can be added by the designated group administrator for their home department, although they may not appear in the environment to be added to the group until further action is taken (refer to the User Not Appearing in Adobe Acrobat Sign section). Students can still sign any document sent to them through Adobe Acrobat Sign without charge. In addition, if they have Acrobat Pro, they will have some of the basic Sign & Fill functionality.
How can I set up external archives?
Please contact the AITS Service Desk for help setting up your group's external archive. External archives are currently only available for groups, not individuals however individual users can view and download their completed agreements from Adobe Acrobat Sign for 30 days after completion.
Additional Resources
- E-Signatures at the University of Illinois
- Adobe Acrobat Sign - Overview and Usage Guide at the University of Illinois
- Adobe Acrobat Sign - New Sender Guide
- Adobe Acrobat Sign - User Frequently Asked Questions (FAQ)
- Adobe Acrobat Sign - Guides and Tutorials
- Adobe Acrobat Sign - Known Issues and Troubleshooting Tips
- Adobe Acrobat Sign - Finding Adobe Acrobat Sign Group and Administrators
- Adobe Acrobat Sign - Tips for USCs and Group Administrators
- Adobe Acrobat Sign - Managing Group Users/Administrators