University of Illinois System - Unable to log into Enterprise with NetID/password

Here are the most common errors and solutions for helping you log into the university enterprise systems

The NetID or password that you provided was incorrect

Are you manually typing your NetID and password into the login form? Try clearing out both the NetID and Password fields and type them in again.

Is your password automatically entered for you?  Clear your saved passwords then go back to the login page and manually type it in.

Your password has expired

Use the Password Manager tool to regain access to your account. If you are unable to recover your account and reset your password, visit your university help desk.

Your account has been locked due to repeated failed login attempts

Your account is temporarily locked.  Is your password automatically entered for you?  Clear your saved passwords first before you try again.  You will have to wait ten minutes for the account lock to be removed.

Automatically locking accounts after repeated failed login attempts is for your safety and the safety of the University of Illinois should your account be attacked.

You are already logged in You already have an active session, and have logged in an additional time.  You may need to update your bookmarks.  Find the original application entry link at or  Right-click the link to save it or create a new bookmark. 
Not seeing one of these errors? Click here for some less common error messages.

Still not working? 

Make sure you are using the newest, freshest version of our login pages by clearing your browser cache and cookies.

If your password is automatically entered for you, it may be old or expired which could lock your account and prevent you from logging in.  Click here for help clearing your saved passwords.

Need customized help?  Tell us more!

Click here to tell us a little more who you are and what you're trying to get done.

When all else fails

Start a support ticket online, or you can email or call your university help desk or the AITS Service Desk during hours they are open.  Help desk contact information is shown on this page.

See Also:

Keywords:AITS, Enterprise, password, UIN, reset, EnterpriseID, Enterprise ID, Net ID, NetID, IAM, EAS login help   Doc ID:73051
Owner:Shawn L.Group:University of Illinois System
Created:2017-05-01 16:07 CDTUpdated:2017-06-02 12:36 CDT
Sites:University of Illinois System
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