AITS - Service Desk - Enterprise Applications - Login Troubleshooting by Relationship
- I am a current student
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I am unable to log in with my NetID and current password - Clear your browser cache and cookies
- Clear your saved passwords
- Visit the NetID Center to check your password and reset it if necessary
I forgot my NetID password Visit the NetID Center to reset your password, re-enable your account, and set your recovery options. My password is expired Visit the NetID Center and click My password is expired to send yourself a password reset token to one of your defined recovery options.
If you have not set up any recovery options, visit your campus helpdesk or contact them for further assistance.
I want to change my password Visit the NetID Center to change your password.
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- I am a current employee, faculty, staff, or student employee
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I am unable to log in with my NetID and current password - Clear your browser cache and cookies
- Clear your saved passwords
- Visit the NetID Center to check your password and reset it if necessary
I forgot my NetID password Visit the NetID Center to reset your password, re-enable your account, and set your recovery options. My password is expired Visit the NetID Center and click My password is expired to send yourself a password reset token to one of your defined recovery options.
If you have not set up any recovery options, visit your campus helpdesk or contact them for further assistance.
I want to change my password Visit the NetID Center to change your password.
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- I am the parent or guardian of a student
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I would like to view my student's bill or make a payment. Your student must authorize you to view or pay your bill by creating an Authorized Payer account for you. You must log in here with your Authorized Payer account.
Contact your student or see University Bursar - How do I pay my University bill? for further information.
You may also visit the University Bursar website for assistance.
I have a question about my student's record. Contact your student. Due to FERPA legislation, only your student may access university systems to access their information.
For more information, contact the campus Registrar office.
I would like to obtain a copy of my student's 1098-T or other tax form. Contact your student. Due to FERPA legislation, only your student may access university systems to access their information.
Visit the University Bursar for more information.
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- I am an alumni or former student
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I would like to obtain an unofficial student transcript Unofficial transcripts are available in Enterprise Self-Service. Visit the NetID Center to reset your password and re-enable your account. I would like to obtain an official transcript Visit your campus registrar's website for more information: Illinois, UIC, UIS I would like a copy of my 1098-T tax form Visit the NetID Center to reset your password, re-enable your account, and update your recovery options.
For more information, see: [Link for document 60344 is unavailable at this time]
I was a student employee and would like a copy of my W-2 tax form You cannot obtain your W-2 using your university NetID. Contact the Payroll and Benefits office or visit the university's W-2 website for more information.
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- I am a new admitted student
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I want to check my financial aid award Illinois campus students should log into their myIllini account to view their financial aid award.
For more information or for help logging into myIllini, contact Illinois Admissions
I don't know my NetID password If you have already claimed your NetID, created a NetID password, and set your recovery options, use the NetID Center to reset your password.
Illinois campus students should log into their myIllini account to set their NetID password.
For more information or for help logging into myIllini, contact Illinois Admissions
Make sure you have claimed your NetID and you know what it is - Illinois students - log into your myIllini account to claim your NetID. For more information or for help logging into myIllini, contact Illinois Admissions.
- UIC students - click here for instructions on claiming your NetID
- UIS students - click here to claim and activate your NetID. You will need the activation code sent to your personal email address from UIS Admissions.
If you already claimed your NetID but forgot it, visit the NetID Center.
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- I am a former employee, faculty, or staff member
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My password no longer works Visit the NetID Center to reset your password, re-enable your account, and update your recovery options. I don't remember my password Visit the NetID Center to reset your password, re-enable your account, and update your recovery options. I can't log into NESSIE Former employees do not have NESSIE access. Contact the appropriate Human Resources office with questions about NESSIE. I would like a copy of my W-2 tax form You cannot obtain your W-2 using your university NetID. Contact the Payroll and Benefits office or visit the university's W-2 website for more information.
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- I am a new or returning employee (hired/rehired in the last 30 days)
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I have not completed the UI New Hire application process Visit UI New Hire for more information I am unable to log in with my NetID Make sure you have claimed your NetID using the UI New Hire application. For more information see: NetID Claim, Employees, UI New Hire
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- I forgot my NetID
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Visit the NetID Center and click the "I forgot my NetID" link. Click here for details.
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- I still need help
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Click the "Start a Ticket" link to tell us about your issue. You can also contact your campus helpdesk or the AITS Service Desk during hours they are open. Helpdesk contact information is shown on this page.
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