Zoom: Help Guide & Resources
On this page, you will find an iSchool Help Desk selected collection of Zoom help resources covering commonly searched topics. Resources link out to either iSchool-owned articles, campus-owned articles, or Zoom articles.
Additional Help Resources
For additional Zoom resources, we recommend exploring the following:
- Zoom Documentation - The official Zoom Support pages
- Illinois Zoom Documentation - Tech Services’ Zoom support articles
- Zoom Server Status - Check whether any Zoom services are currently being affected
Common Troubleshooting Issues
FAQs
Login & Account Issues
- "Unauthorized User" SSO error message
- Activating & Signing In to Zoom
- Issues Joining a Zoom Meeting
- Changing your name on Zoom
- Switching Between Accounts
Audio Issues
- I can't hear other participants
- Other participants can't hear me
- Other participants can't hear my computer audio
- Testing my microphone and speakers
Video Issues
Screen Sharing Issues
Additional Help Documentation by Topics
Account & Log In
Meetings
Scheduling & Setup
- Starting and Scheduling a Meeting
- Creating a Session for Online Courses
- Adjusting a Meeting's Time Zone
- Inviting Attendees
- Adding Zoom Meetings to Outlook Calendar
Access & Security
- Protecting Your Meetings (e.g. waiting rooms, registration, etc.)
- Meetings with Non-UIUC Guests
- Meeting Time Limits
Roles & Permissions
Recording & Transcripts
In-Meeting Features
Presenting
Collaboration Tools
Reports & Analytics
For further help and support, you can reach the iSchool Help Desk by calling 217-244-4903 or 800-377-1892, emailing ischool-support@illinois.edu, or live chat through iSchool TechChat.
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