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Canvas Catalog, Instructor/Staff Frequently Asked Questions
This article answers questions frequently asked by faculty/staff about Canvas Catalog.
- What is the cost for a department to offer a course or a program through Canvas Catalog?
- Units will be charged a set fee per learner to run a course on Canvas Catalog (contact John Hart at email@example.com for current info). It is generally suggested that you pass this fee along to learners (see next question), but some courses are also covered by grants and other alternative means to provide free courses to learners.
- What is the cost for a learner to take a course/program in Canvas Catalog?
- It’s up to the department to decide how much to charge. A general formula might be current learner fee from the Office of Professional Education (contact John Hart at firstname.lastname@example.org for current info) + compensation fee for instructor + operational fee for the unit. A course/program can also be offered at discounts based on promotional codes.
- Is it possible to differentiate the course fee based on the type of learners? For example, current enrolled students receive a discount, etc.
- Yes. Canvas Catalog has a customizable fee discount system based on promotional codes that can be created by the unit. Codes can offer a set dollar value discount, or a percentage discount.
- Can a course be offered completely free for learners?
- Technically yes. However, a department would have to cover the Office of Professional Education fee for learners (contact John Hart at email@example.com for current info). For free courses, this is often accomplished via grants and other alternative means of funding.
- Who gets the course fees collected in Canvas Catalog?
- These fees are collected by the Office of Professional Education and distributed to the course-offering units yearly based on the fees assessed for each course. Please check with your unit administration to ensure they have this arrangement set up with the Office of Professional Education.
- I would like to discuss a specific financial arrangement for my Catalog course or program.
- Contact the Director of the Office for Professional Education, John Hart, at firstname.lastname@example.org.
Canvas Catalog General
- I want to have a course in Canvas Catalog. What are the steps?
- Contact Canvas Catalog support at email@example.com to request a course site in Open Canvas. We need the name you’d like for the course, as well as the name and NetID of any instructors and staff you’d like added to the course.
- If you have a course in the main instance of Canvas (Campus Canvas) you’d like to copy, please review Instructure’s documentation on how to export from Campus Canvas and import into Open Canvas. Please note: New Quizzes cannot currently migrate between instances of Canvas. If you need a New Quiz brought over from Campus Canvas, you’ll need to rebuild it by hand within Open Canvas.
- Finalize your course and decide if you’d like to offer a certificate for learners who complete it. If so, consider adding module requirements. If you do not add module requirements, learners can simply click through the course without interacting with activities and still receive a certificate.
- When your course is ready and published, please complete the listing form. A member of the Canvas Catalog support team should have your course listed within about a week.
- I am an eLearning professional or online program manager for my unit and would like to help manage courses produced by my unit. How can gain this kind of access to Catalog and Open Canvas?
- Reach out to the Canvas Support Team (firstname.lastname@example.org) to discuss your access needs.
- How do I find my course/listing?
- Your course site will be housed on Open Canvas. Please navigate to this site if you’d like to manage or make any changes to the course site. Learners only have access to your course site on Open Canvas once they are registered for the course and have paid any fees associated.
- Your course will be listed for registration on Canvas Catalog, which is the public storefront for the courses housed on Open Canvas. Settings here will generally be managed either by the online learning professionals in your unit, or by the Catalog Support team (email@example.com)
- What is the difference between a course listing and a program listing in Catalog?
- A course listing allows learners to register for a single course.
- A program listing groups course listings together so they can be purchased all at the same time. Programs can also be set up with their own certificates, which are awarded when all the course listings within the program are completed.
- How can users find a course or a program in Canvas Catalog?
- We can list your course or program either as a listing on the Catalog home page, or set it to be available only by link (this setting is used for listings that have a select audience, like trainings for certain organizations, etc.).
- What type of information can be posted on the course/program description page in Canvas Catalog?
- The description page has two required elements: a teaser and course/program description. Additional elements, such as links and images, may be included using the rich content editor. Please note: the teaser will only show the first 215 characters on the Catalog home page. If the teaser has more than 215 characters, it will also be included in the course description.
- Is it possible to bulk-enroll course participants?
- Yes. See Instructure’s documentation on how to purchase multiple enrollments and how to invite learners to claim purchased enrollments.
- Is it possible to customize a completion certificate?
- Yes. Certificates can be customized using an HTML and/or CSS file. Please note that we are unable to host images for these certificates; they must be hosted on a public-facing server owned by the unit offering the course.
- Is it possible to get specific information about participants at the time they enroll in a course?
- Yes. A catalog admin can specify questions that participants must/may answer while enrolling in a course. A report can be generated for the course instructor.
- Can I copy a course from Campus Canvas (main Canvas instance) to Canvas Catalog?
- Can learners get a badge for completing the course and attach it to their LinkedIn account?
- Yes. Badgr, a digital credential platform, is installed in Canvas Catalog and can be used for assigning badges.
- I need a specific LTI or app integration for my course. How can I get that added to Open Canvas?
- Apps/LTIs are added to Open Canvas as needed. If your app/LTI has already been reviewed by Technology Services and found to meet accessibility requirements, reach out to the Catalog Support Team at firstname.lastname@example.org to initiate the installation process.
- My learners need help. Who can I send them to?
- Common concerns may be addressed in the Learner FAQ—please feel free to forward a link to the document to your learners. (available 24/7)
- Learners can be referred to the Canvas Community’s Learner Resources, or to Instructure’s Canvas support by phone or chat (available 24/7)
- If these do not help with your learner’s issue, please forward their concern to the Catalog Support Team at email@example.com (available M-F 8 am – 4 pm Central Time, except for university holidays).
- I need help with something not covered here. Who can I contact?
- If you are having an issue with managing your course or program, please contact your unit’s online learning team or the Catalog Support Team at firstname.lastname@example.org (available M-F 8 am – 4 pm Central Time, except for university holidays).
- If you are having technical problems with Canvas, try:
- Searching the Canvas Community for answers others have posted (available 24/7)
- Contacting Instructure’s Canvas support via phone or chat (available 24/7)
- Contacting the Catalog Support Team at email@example.com (available M-F 8 am – 4 pm Central Time, except for university holidays)
- Beyond general course design best practices, what should I do to get my course ready for Catalog?
- If you've imported your course from the main Campus Canvas instance:
- Rebuild any quizzes made using New Quiz tool (these will not import to the new instance).
- Ensure that any Kaltura-hosted videos are embedded using the embed code from the Media Space website, rather than by using the Kaltura button. (Videos embedded using the Kaltura button will break on import--if there’s a missing video, it will need to be re-embedded)
- Before launching any course:
- Ensure that modules have requirements set; otherwise, learners will be able to click through the course and receive the course certificate without engaging with activities.
- Consider your course certificate needs. Canvas has two defaults to choose from, but you can also create your own using an HTML/CSS file. Note that images linked in this file must be hosted by the offering unit; we don’t have image hosting capabilities for certificate images in Catalog.
- Be sure to review/eliminate any dates and publish the course before launch.
- Consider adding instructor/department contact info to the course home page to be used in case students have questions or concerns about the course.
- If you've imported your course from the main Campus Canvas instance: