cPanel, "An installation already exists" error

What to do about this error depends on whether you want to host one website or multiple sites at this location.

The error message:

"An installation already exists at (your URL) as per our records. To re-install the application please uninstall the existing installation!"

What to do about it:

Your next step depends on whether you want to have both sites available at the same time, or whether you want to replace one with another.

I want to have both the old website and the new website

For example, you might want to have both WordPress and something else installed.

In this case:

  1. Change the subdirectory you're installing the new item in.
  2. you want the new item to be the 'main' site, even if it's stored in a subdirectory, look at cPanel, My web site isn't displaying

I want to replace the old website with the new website

For example, you may want to change from one content management system to another.

In this case:
  1. Back up any information you want to keep from the old site.
  2. Use Softaculous to uninstall the old site.
  3. Install the new site.

Keywords:cPanel, web hosting, installation   Doc ID:85008
Owner:Web H.Group:University of Illinois Technology Services
Created:2018-08-17 16:07 CDTUpdated:2019-01-14 16:50 CDT
Sites:University of Illinois Technology Services
Feedback:  5   12