Most Popular Answers

  1. Safari 8.0 - 10.0 (Mac) - Clearing Cache and Cookies
  2. Internet Explorer 9, 10 and 11 (Win) - Clearing Cache and Cookies
  3. Clearing Browser Cache and Cookies
  4. Windows 8 and 10- Finding the IP Number and MAC Address of a Network Card
  5. Safari 10.0.1+ (Mac) - Clearing Cache and Cookies
  6. Safari - How to Delete Bookmarks (Mac OS 10.10, 10.9)
  7. Internet Explorer 8 (Win) - Clearing Cache and Cookies
  8. Excel - How to Merge Cells
  9. Oracle - How to Change Your Oracle Database Password
  10. Windows XP - Finding the IP Number and MAC Address of a Network Card
  11. Verifying that a Private Key Matches a Certificate
  12. Chrome (Win) - Clearing Cache and Cookies
  13. Active Directory, How to tell if your computer is joined to an Active Directory
  14. VPN, CISCO AnyConnect, Installing Cisco AnyConnect VPN for Mac OS X
  15. How do I connect to a network drive or file share?
  16. Skype for Business, Communicate with Skype Users
  17. Chrome (Mac) - Clearing Cache and Cookies
  18. Office 365, Email, Your Email Address and the Email Redirection
  19. Security, How to disable AirDrop on OS X computers
  20. Edge (Win) - Clearing Cache and Cookies
  21. Office 365, Gmail, Email, Where do I log in?
  22. Windows (Vista & 7) - Finding the IP Number and MAC Address of a Network Card
  23. Microsoft Excel - Column Labels Are Numbers Instead Of Letters
  24. Training, Online Training
  25. iOS - Clearing Saved Passwords
  26. EWS Labs, Remote Access, Connecting to EWS Linux with FastX
  27. Networking, Firewall, Vulnerable Networking Ports Blocked
  28. Skype for Business, Adding a Delegate
  29. U of I Box, Service
  30. BitLocker, How to recover BitLocker key using Active Directory Users & Computers
  31. Internet Explorer 7 (Win) - Clearing Cache and Cookies
  32. VPN, CISCO AnyConnect, Installing for iPhone, iPad, and iPod Touch
  33. Email, Spam Control, FAQ
  34. iOS - Clearing Cache and Cookies
  35. VPN, CISCO AnyConnect, Installation Instructions for Windows 7, 8, 10
  36. Cloud, Cloud-based storage solutions for campus
  37. Skype for Business - Presenting from Webcam
  38. Illinois Campus Cluster access for ACES Researchers
  39. Skype for Business, Block and Unblock People
  40. VPN, CISCO AnyConnect, Default server is incorrect in dropdown menu, Windows, Mac
  41. Technology Enhanced Classrooms, Building List
  42. VPN, CISCO AnyConnect, Failed to load preferences error message
  43. VPN, CISCO AnyConnect, Uninstalling on a Mac
  44. Web Printing from your Personal Computer
  45. Opera (Win) - Clearing Cache and Cookies
  46. VPN - Accessing and connecting from each university location
  47. Skype for Business, Setting Options for Skype Meetings using Outlook
  48. VPN, CISCO AnyConnect, Linux
  49. VPN, CISCO AnyConnect, Mac OS X, Options Grayed out on Installation
  50. Learn@Illinois Moodle - Using i>clicker for Students
  51. Safari (Win) - Clearing Cache and Cookies
  52. Office 365, Email, Exchange, Outlook, How To Delete and Re-Add An Email Account in Outlook
  53. Firefox 21+ (Mac) - Clearing Cache and Cookies
  54. Email, Google Apps @ Illinois, Getting Started with Google Apps @ Illinois
  55. Chrome (Win) - Clearing Saved Passwords and Form Data
  56. Skype for Business, Minimum Client Versions Required
  57. Endpoint Services, SCCM, Installing SCEP or Windows Defender
  58. How do I install and use UIC VPN on Windows?
  59. Social Media Analytics, Requesting Access
  60. How do I host an audio-only Webex meeting?
  61. Email, Spam Control, URL defense, re-writing
  62. Passwords, Credential Manager and Keychain Editing
  63. Personal Computer Requirements
  64. SharePoint - Unable to delete a locked or checked out document
  65. Skype for Business, Mac Installation
  66. Office 365, Email, Exchange, Mobile Devices with Exchange
  67. EWS Labs, Remote Access, Connecting to Citrix From a Mac
  68. Identity Management, What is my NetID?
  69. VPN, CISCO AnyConnect VPN unable to create the interprocess communication depot
  70. Internet Explorer (Windows Phone) - Clearing Cache and Cookies
  71. Webstore, Adobe Enterprise Sign In
  72. Skype for Business, Dialing international
  73. EWS Labs, Printing, Printing to an EWS printer with your own computer
  74. Technology Services Wi-Fi Help Portal Page - Start Here
  75. Email, Google Apps @ Illinois, Getting Started for Faculty, Staff, Graduate Students
  76. Android (Jellybean) - Clearing Cache and Cookies
  77. ATLAS Reporting - Glossary for First-Year Retention Study of LAS New Freshmen
  78. Why do I see an "external recipients" alert when sending an email to someone in the Outlook mobile app?
  79. College of FAA: Technology Services at FAA Staff Directory
  80. How do I map a printer?
  81. Technology Services Printing, Overview
  82. Tableau - Embedding Dashboards in Websites Using Tableau Service Account
  83. Firefox 57+ (Win) - Clearing Cache and Cookies
  84. Kaltura 3rd party cookies
  85. EWS Labs, Remote Access, X-Forwarding for Mac
  86. Illinois Compass 2g, Graduate Academy
  87. Guests, Requesting a Long Term (sponsored) Guest NetID
  88. Office 365, Email, Configure the Mail and Calendar app for iPhone or iPad
  89. ATLAS TimeCard – Employees
  90. Networking, Remote Desktop Gateway Service
  91. ECHO 360 - Student Guide for Echo 360
  92. EWS Labs, Remote Access, Connecting to Citrix from a Windows Computer
  93. Internet Explorer 6 (Win) - Clearing Cache and Cookies
  94. Safari 5 (Mac) - Clearing Cache and Cookies
  95. Enterprise Mode (Windows) - Configure IE 11 to Run Websites that Require Certain Compatibility Mode Settings
  96. VPN, CISCO AnyConnect VPN, Loss of Internet Connectivity
  97. Office 365, Email, Exchange, Outlook synchronization permission error
  98. Web Services, Short URL
  99. KnowledgeBase Search Tips
  100. Skype for Business, Features within the Outlook Web App ( and (
  101. Android (Jellybean) - Clearing Saved Passwords and Form Data
  102. Office 365, Email, Exchange, IMAP Email Access to Exchange
  103. Skype for Business, Removing stored password with Windows Credential Manager
  104. Skype for Business, Setting up Voice Mail
  105. Web Browsers - Popup Blockers
  106. Web Hosting, Comparing current solutions available on campus
  107. Web Browsers - Restoring your browser to its default state
  108. AITS Service Desk - Contacting Us
  109. Skype for Business, Change your picture
  110. RightFax, Fax Services
  111. VPN, CISCO AnyConnect, Installing the Cisco AnyConnect VPN on Android, Kindle, Chromebook
  112. Amazon Web Services, VPC Guide for Illinois
  113. Email Mailbox Migration to (Office 365) Exchange Online
  114. Skype for Business, Change display name on role-based account
  115. Skype for Business, Updating Skype for Business Office 365 Versions
  116. Office 365, Email, Exchange, Forwarding Email Messages as an Attachment
  117. EWS Labs, Restoring lost, deleted or corrupted files
  118. Phishing and Spam - What to do with Suspicious Emails
  119. Skype for Business, Yealink Better Together over Ethernet (BToE)
  120. Can I install UIC VPN on MacOS?

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